Shipping & Returns

Dom’s Christmas Shed also referred to as (DCS)

Shipping & Returns

Shipping

Your shipping will be calculated at checkout based on your delivery address and the selected items.

You will receive a confirmation notification with a tracking number once your order has been packed and shipped.

Dom’s Christmas Shed aim to dispatch all items from our store within 1-2 business days, However  (please note we are closed Mondays & Tuesdays) which may affect shipping times. 

Shipping times are approximately 2 to 10 business days dependant on your location.

Express delivery will also available. This is the fastest delivery option offered by Australia Post & Other Couriers. Please go to checkout for additional rates.

Please allow extra time for your deliveries to arrive during peak periods – NOV to DEC

FREE Local Pickup

We do offer a FREE Local Pickup option on our website. Simply select LOCAL PICKUP at checkout. In most instances, we will pick and pack your order within 2 business days. Local Pickup is only available directly from our store at 26/121 Kerry Road, Archerfield QLD, 4108. We will send a notification email when your order is ready for collection.

When collecting your order, please present the emailed order notification on your phone as a proof of purchase together with your photo id and sign for the collection.
If you authorised another person to collect your parcel, they will require photo id in order to sign for and collect the parcel together with the proof of purchase.

Once the parcel has been signed for, you or the person collecting are responsible for any damage or loss of any items. It is the customers responsibility to ensure all items are accounted for. Any orders not collected can be shipped to a nominated postal address at the customer’s expense.

We will hold your orders for 30 calendar days once you receive your “Ready for Collection” email notification.

 Tracking Your Order

Once your order has been processed and dispatched, you will receive a tracking number from Australia Post. If you wish to track the delivery of your order, you can log in to the Australia Post website HERE and enter your tracking number.

Once your order has been carefully packed and shipped by Dom’s Christmas Shed, we take no responsibility if the goods are damaged or lost in transit or stolen after delivery.
Customers must supply a valid email and mobile number for contact. We accept no liability if we are unable to contact a customer if the contact details were incorrect, invalid or not supplied. It is the responsibility of the customer to ensure their delivery address is entered correctly.  Failure to provide the correct delivery details may result in incorrectly delivered goods or undeliverable goods. This may lead to additional delivery fees being charged.

If there are any issues with your order, Dom’s Christmas Shed will contact you via phone or email to discuss other options.

RETURNS

Returns & Refunds

Thank you for shopping online at Dom’s Christmas Shed.

We do not accept any change of mind purchases. Please ensure you are happy with your choice of products prior to checkout.

We offer FREE returns on products that are faulty or do not work as the intended purpose. A refund and/or exchange will be offered within the first 14 days of your purchase. A refund or exchange for negligence, misuse, or accidental damage, will not be covered.

You will not be offered a refund and/or exchange of any kind after 14 days of your purchase.

It is highly recommended if you purchase any products, that you check & test them immediately, or within the 14 days of purchase to avoid any return refusal issues.

ELIGIBILITY FOR REFUNDS & EXCHANGES

• Purchased with the last 14 days.
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• The product is deemed faulty from the manufacturer.

EXEMPT PRODUCTS

The following will be exempt from refunds:

• Products on Sale
• Customer Change of Mind
• Gift Vouchers
• Any item that is returned later than 14 days after delivery.

RETURN PROCESS

Dom’s Christmas Shed will require your product to be returned at the customer’s expense.

We will send you an email to notify you that we have received your returned product. At this point it will be inspected. We will notify you of the approval or rejection of your product refund. Even if your refund is approved, we will not refund you’re shipping costs.

Refunds will be applied to your credit card or original method of payment, within 7 business days.

If your return is rejected, you will be responsible for the return shipping cost or collection of your product.

HOW TO RETURN

1. Email your enquiry to info@domschristmasshed.com.au
2. In your email provide: Order name, Order number, Proof of purchase, Description of fault and Photos of faulty product. Please allow 48 hours for our team to respond.

3. Please note we will require the product to be retuned BEFORE a replacement is sent out to you.

 RETURN SHIPPING

• You will be responsible for paying the shipping costs for returning your item. Any returns should be sent with tracking ID.
• Shipping costs are non-refundable. If you are eligible for a refund, the cost of shipping back to DCS will be excluded from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We are not responsible for your return parcel when in transit.
• Please note DCS will require the product to be received by DCS BEFORE a refund or replacement is sent out to you.

 LATE OR MISSING REFUNDS

If you have not received a refund yet:

1. Re-check your bank account.
2. Contact your Credit Card Provider as it may take some time before your refund appears.
3. If you still have not received your refund, please contact us info@domschristmasshed.com.au